Support Center

Image Converter supports conversion between the following formats:

• Input formats: JPG, JPEG, PNG, HEIC, HEIF, BMP, TIFF, GIF, WebP, PDF
• Output formats: JPG, PNG, WebP, PDF, HEIC

We continuously add support for new formats. If you need a specific format, let us know via a feature request.

You have full control over output quality:

• JPG format: adjustable compression quality (1–100%)
• PNG format: lossless compression, preserves original quality
• WebP format: choose between lossy or lossless compression
• HEIC format: maintains high quality while reducing file size

Default settings strike a good balance between quality and file size.

Absolutely not. Image Converter uses a fully local processing architecture:

• All conversions are performed on your device
• No internet connection is required to use the app
• Your images never leave your device
• We follow a privacy-first design philosophy

Your data is completely under your control.

Yes! Image Converter supports powerful batch conversion:

• Select multiple images at once
• Apply the same conversion settings to all images
• Batch export to Photos or Files
• Maintain original file organization

The free version has a limit on batch size. Upgrade to Lifetime Pro for unlimited batch conversions.

You can choose where to save your images:

• Photos: Save directly to the iOS photo library
• Files: Save to iCloud Drive or local files
• Share: Share directly to other apps

You can set a default save location in Settings, or choose each time you convert.

Lifetime Pro is a one-time purchase ($9.99) that unlocks all premium features permanently:

• Unlimited batch conversions
• All output formats (including HEIC)
• Advanced quality settings
• Custom output dimensions
• No recurring charges
• Priority technical support

Once purchased, all features are unlocked forever with no subscription fees.

Yes! You can restore your Lifetime Pro purchase on any device:

1. Open the Image Converter app
2. Tap the Settings gear icon
3. Tap "Restore Purchase"

This will verify your purchase with Apple and unlock all Pro features on your current device.

If the app crashes, try the following steps:

1. Fully close the app (remove it from the app switcher) and reopen it
2. Restart your device
3. Check for app updates
4. Check for iOS system updates
5. Delete and reinstall the app (note: this will not delete any saved images)

If the issue persists, please contact our support team with your device model and iOS version.

Image Converter supports iOS 15.0 and later.

For the best experience, we recommend:

• Using the latest iOS version
• Keeping the app updated to the latest version
• Ensuring your device has sufficient storage space

Yes! Image Converter offers a free version with the following features:

• Basic conversion between JPG, PNG, and PDF formats
• Batch processing (up to 3 photos per batch)
• Standard quality settings
• All core conversion features

Upgrade to Lifetime Pro for unlimited batches and all formats.

Refund requests must be processed through Apple:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Image Converter purchase
4. Tap "Report a Problem"
5. Select a refund reason and submit

Apple's standard refund policy applies. If you have questions, you can also contact Apple Support directly.